Refund Policy

Unused credits

If you have not used any credits from a purchase, you can ask for a full refund of that purchase within 14 days of buying it. If you have used some of the credits, we can refund the unused part of the pack at the price you paid per credit.

Used credits

Credits already spent on an unlocked audit report or a bulk file download are not refundable, because the report or file was delivered straight away.

When something goes wrong

• If a bulk file fails to build, no credit is charged.
• If you were charged credits and did not receive your report or file because of a problem on our side, tell us and we will restore the credits.
• If you were charged twice for the same purchase, we will refund the duplicate.

How to ask for a refund

Contact support@trioperspective.com from the email address on your account, with the invoice number from your billing history. Approved refunds go back to the original payment method, usually within 5 to 10 business days, and the matching credits are removed from your balance.

Your legal rights

This policy does not affect any rights you have under the consumer law of your country.